Why do you come to me now? Christmas is nearly over.

That's precisely my point, the bangle promo has finished and 36 hours trade starts tonight

So what is it you want?

{Whispering}

There's nothing I can do.

Sales versus last year are down

Your Xmas Planning was poor my friend

You attended the planning session in October.

You were aware that December is 29% of the total year sales.

Your Basket Size and IPT are also reflective of your poor planning

I doubt your rostering was effectively optomised as well

You should've planned better.

But I need you to fix this Godfather

It's not for me to fix

You are accountable for the performance of your store

If you had filled out your Xmas Planning book as instructed; undertood the critical path

then you wouldn't be here asking for a target reduction now

Your RateIt NPS is poor too.

Don Corleone expects your store to deliver great customer experiences.

You show me no respect

Refer to your Charter of Behaviour

And the PANDORA life values

The bumble bee remember? When there is a job to be done, we deliver

But targets are too high

If the store was executing as it should, targets wouldn't be a problem

I should've hired more Xmas casuals

and had replenishment shifts start earlier

I should've had dedicated door greetors and wrappers as well

Xmas Planning

Xmas Planning in October is key to sales optomisation

Glenda has spent more marketing dollars then ever before

The PDC has tightened up now Ali is in charge

And thankfully Clare's team ensured we didn't run out of product

You let yourself down

At least we had name badges

My Godfather

Good

As you know, at PANDORA we want to be the world's most loved jewellery brand

An optomised Xmas is an instrinsic part of this vision.

Next year use your time in October well. I'm sure you will plan better.

Thank you

You're welcome