Hello Everybody! My name is Nicky

and I am the destination manager in one of the Timetravels destinations

called Saariselkä

In this video you will see some introduction about

What our guides will go through in the guide school

And what it requires to provide a good service

One of our company values is TRUST

And safety comes together with trust

We care about everybody who travels with Timetravels

And of course take care of their safety

We have for all the guides first aid course, which takes two days

before the season starts, so that they will have all these skills to do first aid

One of our passion is customer service for sure

We prepare them professional courses about customer service to keep the quality high

Customers get the feeling that guide is one of their friends

if he also sees that everything working well

Actually guides should have done everything in the background before

If everything goes smoothly nobody sees a problem

And that's where you see a professional guide!

Then we have the activity basics

We teach them all the activities what we are doing here

we are improving them every every year

and we get new ideas when we get new guides

and as a good team we always go through together activity basics and even find new, nice stuff

So every year there are FRESH and FUN activities

Which is also one of our company values.