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Place a Priority on Resolving Conflict | Winner's Minute With Mac Hammond

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You are in the read-only mode. Close
00:04.8
00:10.7
Many people walk into a difficult discussion already assuming they know the outcome.
00:10.8
00:19.1
Voices will be raised, frustrations aired, feelings hurt—and then both walk away with no resolution to the issue.
00:19.2
00:25.7
Well, today, I want to remind you that you are key to steering the conversation differently.
00:25.8
00:31.8
It will take discipline and self-control. It will take patience and a guarded mouth.
00:31.9
00:38.8
It will take gentleness… but you can do it. Walk into that conversation with your boundaries set.
00:38.9
00:44.4
Know the conflict that needs to be resolved and the outcome reached.
00:44.5
00:51.3
Above all, remember a key to conflict resolution that wise old Solomon gave us centuries ago:
00:51.4
00:57.0
a soft answer turns away wrath. I’m Mac Hammond; this is the Winner’s Minute.