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When You've Caused Offense | The Winner's Minute With Mac Hammond

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00:06.4
00:09.7
We all have times when we offend other people.
00:09.8
00:12.8
Any time we become aware of an offense we’ve caused,
00:12.9
00:17.7
we shouldn’t justify ourselves in an attempt to avoid apologizing.
00:17.8
00:23.7
The fact our actions hurt someone should be reason enough to offer a sincere apology.
00:23.8
00:27.5
That means it must be more than a flippant “I’m sorry.”
00:27.6
00:33.2
Apologize in a way you won’t minimize their feelings or excuse your actions,
00:33.3
00:37.2
but you will instead respectfully validate your care for them.
00:37.3
00:46.6
As Elizabeth Craft stated: “The key is to apologize in a way that the person actually feels like you’re sorry and you mean it.”
00:46.7
00:54.1
My challenge for you today is: learn how to apologize well. I’m Mac Hammond; this is the Winner’s Minute.