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When in Conflict, Listen | The Winner's Minute With Mac Hammond

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You are in the read-only mode. Close
00:06.4
00:10.0
When we don’t understand a person's actions,
00:10.1
00:13.9
it’s easy to assume the worst or think less of them.
00:14.0
00:18.3
This attitude, however, creates a breeding ground for offense,
00:18.4
00:20.2
misunderstanding, or conflict.
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00:27.7
One remedy to this lies in asking questions to better understand the other person’s point of view.
00:27.8
00:33.8
Now when you ask questions, don’t go in with preconceived ideas of what they might say.
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00:38.8
Be ready to listen to their answer. You see, when you’re asking for their opinion,
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00:40.7
your thoughts are not what is important.
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00:46.5
Theirs are. That’s why I encourage you to take the time to ask others for their perspective—
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00:52.3
and then truly listen to their response. I’m Mac Hammond, and this is the Winner’s Minute.