Well, we told you today's incident would be special.

That's XXX aka YYY

The mass murderer? The same. He caught his customer with another vendor. Left them alone.

Drove four countries over to the customer's headquarter. Killed every last one of them, even the consultant.

Scan him!

And who is that good looking brother on screen?

XXX aka YYY former manager of the product support.

He blew up an escalation meeting with a prio 1 customer saying and I quote:

They represented the basis of negativity of the complaining customers.

He wrote a book during his unpaid time off called: How to solve incidents with a diamond hand,

New York time has called it the wake up call for the support community.

This one has done it all: RCA, very high, escalation, meeting during midnight.

Foxtrot, Charlie, perimeter secure. You are clear to release.

His name is XXX aka YYY

39 years old, 25 of them spent on meetings.

But he has bettered himself during those times. Binged Netflix, watched over 100 documentaries about cats.

He also got into heavy fights with consultants, and fell asleep twice.

He likes to brag he solved more incidents than everyone else.

Okay, open wide! Put your tongue!

XXX is a poster child for the abap gurus.

He's a true product of the system.

What's that supposed to mean?

What is he? One of these ERP major, and we are responsible for them?

No, but I could point a few fingers of who to make you feel confortable.

Now, look at this walking KBA boy, you are one skinny solution.

Easy man, shit. Open up!

Awh man, it smells like someone put and old incident on your component.

Told me you loved it. Get out of my face!

Hey look, who's that guy?

That is XXX spending his resignation time.

He's a nobody.